Blog

Lessons learned from leading a design team during the Gen AI explosion (Part Two)

Llara Geddes — Fri, 20 Mar 2026 14:13:00 GMT

Llara Geddes is a Solutions Director at AND Digital. She has a background in UX and generating actionable insight to inform strategy and solutions for clients.

Lessons learned from leading a design team during the Gen AI explosion (Part One)

Llara Geddes — Fri, 13 Mar 2026 14:34:00 GMT

Llara Geddes is a Solutions Director at AND Digital. She has a background in UX and generating actionable insight to inform strategy and solutions for clients.

Getting personal: Introducing the AND Digital ‘Ask ANDi’ chatbot

AND Digital — Mon, 09 Mar 2026 10:10:06 GMT

At AND Digital, we believe the future of the web isn't found in a menu—it's found in a conversation.

Hours to Seconds: How we automated our Finance Operations using AND Automate

AND Digital — Mon, 09 Mar 2026 10:03:57 GMT

A time draining, fragmented expense claim workflow

Scammers impersonating AND Digital employees on Telegram

AND Digital — Fri, 16 Jan 2026 13:10:12 GMT

Be vigilant of AND impersonation attempts.

Why AI skills are crucial for AI ROI

Kenn van Hauen — Thu, 23 Oct 2025 13:40:34 GMT

AI investment is at an all-time high, but fewer than half of business leaders believe their workforce is ready to use it effectively. The uncomfortable truth? The next phase of AI won't be won by who adopts first, but by who builds the skills to sustain real value.

There's a widening gap between what AI can do and what companies are prepared to deliver. According to McKinsey, 30-40% of current work activities could be automated by 2030, yet 44% of business leaders believe their workforce isn't ready for AI adoption. Organisations that don't build internal capability risk turning even the most advanced tools into costly shelfware.

To turn AI from potential into performance, business leaders need to stop treating skills as an afterthought and start seeing them as the foundation for practical AI integration.

90% cheaper in one click: Pairing Snowflake's elasticity with Sigma's visibility

spatil@and.digital (Sunil Patil) — Wed, 03 Sep 2025 10:03:47 GMT

A fast‑growing US-based insurance Managing General Agent (MGA) was expanding portfolios, partnerships, and regulatory obligations. Leadership knew that reactive spreadsheets and siloed systems wouldn’t scale, so they set a clear brief: tighten operations, unlock real‑time insight, and avoid a costly ground‑up rebuild.

Bridging the loyalty divide: Turning data into loyalty that lasts

amy.lai@and.digital (Amy Lai) — Mon, 11 Aug 2025 14:05:50 GMT

Our recent Know me or lose me report highlighted an emerging loyalty divide that is steadily widening as customer expectations rise and traditional loyalty programmes falter. In fact, 64% of leaders interviewed believe traditional loyalty programmes will soon be obsolete.

While 63% of respondents said AI-driven loyalty gives brands a clear advantage, the growing divide isn’t just about who has the biggest budget. It’s about the businesses that can activate customer data to create meaningful, resonant experiences, versus those that can’t, or won’t.

But with 52% of leaders admitting that their own loyalty programme has already cost them customers, the time to act has never been more important. But what does it look like to bridge this gap in practice? Below are three real-world examples of how we’ve worked with brands to transform loyalty by rethinking how they deliver value to their customers. Let’s get started.

Introducing AND We Lead: Rethinking digital leadership

kelly.cook@and.digital (Kelly Cook) — Wed, 11 Jun 2025 14:01:36 GMT

The increasing level of disruption and pace of change in today’s environment has made leadership tougher than ever, with leaders often not set up for success. Thriving under these conditions is challenging - especially if you don't have support, a community, coaching, or access to training.

Through our work coaching teams, we recognised that while individuals and teams strive to optimise their performance, many of the factors that truly influence how you show up as a leader get completely ignored in traditional training programmes. This insight led us to develop AND We Lead, a programme designed to equip you with a combination of practical tools and deep personal insights, and bolstered with ongoing support that helps you and your team truly thrive.

Lessons from digital leaders on customer experience

rachel.johnson@and.digital (Rachel Johnson) — Wed, 11 Jun 2025 08:09:54 GMT

Our recent webinar on ‘The cost of getting customer experience wrong’, brought together industry experts to discuss the critical challenges facing organisations in their quest to deliver exceptional customer experiences. The panel highlighted some stark findings from our recent report, Know me or lose me, which revealed that over half of the 250 business leaders surveyed admitted poor CX has cost them millions in revenue, with a similar percentage believing they've already lost customers due to substandard experiences.